Customer Care Cordinator

Job Title: Customer Care Cordinator
Contract Type: Temporary
Location: Surrey
Reference: CCC 01
Contact Name: Mike Power
Contact Email:
Job Published: July 17, 2019 15:40

Job Description

Work closely with nominated Development Teams to ensure customer journey processes are followed

•       Provide weekly reporting to relevant personnel

•       Answer incoming calls into Customer Care and log issues and actions

•       Respond to all customer queries via email, telephone and letter professionally and within agreed timeframes

•       Build relationships with customers throughout warranty through courtesy calls, managing programmes of work and understanding needs of each customer

•       Build relationships with subcontractors and ensure completion of works in SLAs

•       Raise contra-charges where necessary

•       Liaise with other departments

•       Schedule Operative appointments

•       Co-ordinate programmes of remedial works across multiple trades

•       Carry out any appropriate duties required to improve the customer experience



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